The world has now passed an unfortunate anniversary – more than 12 months have elapsed since the onset of the global COVID-19 pandemic. Globally, the ICT industry has proved to be essential in reducing the negative impacts of this crisis, considering that an enormous range of social and economic activities have shifted from face-to-face to online in a remarkably short period of time. This report builds on earlier work by ITU and a range of international institutions. It investigates the national, regional, and global responses of the regulatory community and industry stakeholders (policy-makers, national regulatory authorities, network operators/service providers, equipment manufacturers, digital players, governments, academics, international and regional agencies, and civil society). It considers the critical actions and initiatives undertaken early in the pandemic and examines their efficacy and sustainability in the medium and longer-term. It also considers the long-term adaptation of the telecommunication industry to the uncertain and still emerging “new normal”.