Universal Service
CRC

What is universal service?

Universal Service Obligation of Post was reflected at first to the Universal Postal Union convention by decision of 1999 Beijing Congress and countries has started implementing it since then. It’s also described in the Law of Mongolia on Post in 2003 and the Mongol Post SOE, Universal service provider on territory of Mongolia, has been responsible for the universal service obligation till today.

According to the Law of Mongolia on Post, universal service is described as a delivery service of following mail items within 2 days within City, 5 days to other cities and 12 days to Soum level.

It includes:

  • Letter, mail 0-500g;
  • Package 0-1000g of weight and 245*35*150mm of size;
  • Parcel with weight more than 1000g and size more than the package size.

The coverage of Universal Service Obligation has been defined with wider area in Mongolia, which makes it difficult to increase efficiency of postal service and introduce wide-range of selection for the service types. Thus, with the purpose of decreasing loss being received from postal service and confirming the source of investment required to launch new technology, according to the Provision 7.1.1 of the Law of Mongolia on Post, Decree No. 24 of Prime Minister of Mongolia, dated on 29th January, 2013, approved the types of universal service obligation of post as follows:

  • Receiving, transmitting and delivering ordinary letter posts which conforms to the standard size and have 0-70g of weight at maximum;
  • Electronic mail, which is being transmitted through general postal network with the validation of electronic stamps.

Criteria of Universal Service Obligation

Explanation: (D+2) Ó¨ = Day that customer provided the post, 2 = period to deliver the post, by days.

Quality parameters

Ulaanbaatar City

Province center

Soum and other settled areas

1

Sufficiency of USO

1 branch per 25000 person

2 or more branches

1 branch

2

Customer satisfaction

To have a customer service center. Publish and inform the proposals and researches

Publish and inform the proposals and researches

Publish and inform the proposals and researches

3

Speed and frequency

D+2

1-2 times per day

D+5

Once a day

D+12

4

Security

Fulfill International Postal Security Standard that provides security of postal delivery. To publish the number of lost deliveries to public

To publish the number of lost deliveries to public

To publish the number of lost deliveries to public

5

Liability, inquiry service

Domestic inquiry service to be provided for 3 days. International postal inquiry service to be provided for the period stated by the Convention. Period to answer to an inquiry is 60 days. To have a procedure that states the amount of compensation issued to the customers

Domestic inquiry service to be provided for 8 days. International postal inquiry service to be provided for the period stated by the Convention. Period to answer to an inquiry is 60 days. To have a procedure that states the amount of compensation issued to the customers

Domestic inquiry service to be provided for 15 days. International postal inquiry service to be provided for the period stated by the Convention. Period to answer to an inquiry is 60 days. To have a procedure that states the amount of compensation issued to the customers

 

Dashbalbar
LAST UPDATE: 2015/11/17
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